Exchanges and Returns Policy
At store.shoesonlie.us, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a transparent and reasonable exchange and return policy to ensure a smooth shopping experience.
Eligibility for Exchanges and Returns
- Requests must be submitted within 30 days from the date you receive your order
- Items must be unused, unworn, unwashed, and in their original condition
- All original tags, labels, and packaging must be intact
- Items that show signs of wear, damage, alteration, or misuse are not eligible
- Certain items such as final sale or clearance products may be non-returnable unless they arrive defective or incorrect
Exchange Process
- Please contact our customer support team to initiate an exchange request
- Once approved, we will provide detailed return instructions
- After we receive and inspect the returned item, the replacement product will be shipped within 3 business days
- If the requested exchange item is unavailable, a refund may be issued instead
Return & Refund Process
- Approved returns must be sent back following the provided instructions
- Once received and inspected, refunds will be processed within 3 business days
- Refunds will be issued to the original payment method
- Original shipping fees are non-refundable unless the return is due to our error (wrong or defective item)
We strongly recommend using a trackable shipping method when returning items, as we are not responsible for lost return shipments.